Client Success Manager

Written By Jason Kramer

Job Title: Client Success Manager
Location: Remote
Job Type: Full-time

About Us:

KRFt Marketing is a results-driven digital marketing firm committed to delivering innovative solutions tailored to our clients' unique goals. Our expertise spans Paid Media, SEO, Social Media, Websites, Strategy and more, backed by decades of industry experience. We prioritize strategic growth and long-term partnerships, ensuring our clients thrive in an ever-evolving digital landscape.

Job Summary:

We are looking for a proactive and results-oriented Client Success Manager to join our team. This role is essential in managing client relationships, overseeing  strategy, and ensuring business objectives are met. Additionally, during renewal periods and slower cycles, you will be expected to contribute to sales efforts, identifying new business opportunities and upselling relevant services to existing clients.

Key Responsibilities:

  • Serve as the primary liaison for client accounts, maintaining strong, trust-based relationships.

  • Understand client objectives and collaborate with internal teams to develop and execute effective marketing strategies.

  • Monitor and manage project timelines, budgets, and deliverables to ensure quality and client satisfaction.

  • Prepare and deliver compelling client presentations, reports, and performance evaluations.

  • Identify upsell opportunities and proactively recommend additional services to enhance client results.

  • Drive sales efforts during renewal periods and downtime by prospecting potential clients and expanding existing accounts.

  • Ensure seamless communication between clients and internal teams, addressing challenges and opportunities effectively.

  • Stay updated on industry trends, emerging technologies, and best practices to maintain a competitive edge.

Qualifications:

  • Associates degree or higher in Marketing, Business Administration, or a related field.

  • 3+ years of experience in account management, preferably in a digital marketing agency.

  • 2+ years of experience in building and executing digital marketing strategies.

  • Strong sales acumen with the ability to identify and capitalize on growth opportunities.

  • Excellent communication, negotiation, and presentation skills.

  • Highly organized with the ability to manage multiple projects and deadlines.

  • Proficiency in CRM software and digital marketing analytics tools.

  • Ability to adapt in a fast-paced, dynamic environment.

  • A proactive, problem-solving mindset with a client-focused approach.

Benefits:

  • Health insurance

  • Flexible work hours

  • Professional development opportunities

  • Remote work options

  • Supportive and collaborative team environment

How to Apply:

Interested candidates should send their resume and a cover letter detailing their relevant experience and why they are a great fit for the Client Success Manager role at KRFt Marketing to inquire@krftmarketing.com.

At KRFt Marketing, we are committed to your growth and success, fostering long-term partnerships built on trust and innovation. Join us in making an impact!


Jason Kramer